Legal
Refund & Dispute Policy
Last updated: 2026
1. Plan — $499 per year
MenuMate is sold per restaurant as a yearly plan ($499), in USD for both UPI and Zelle payments. You are not auto-charged — we email you before your term ends and you renew manually.
2. Free trial before you pay
Every account gets a 1-day free trial with full access to every feature. You can evaluate MenuMate before submitting any payment.
3. 7-day refund window
If MenuMate does not work for your restaurant, request a refund within 7 days of your payment being verified. Refunds are issued to the original UPI ID or Zelle account you paid from.
After 7 days, the payment is non-refundable.
4. How to request a refund
Email support@menumate.lol with your restaurant name, the payment reference, and a brief reason. We respond within 2 business days.
5. Payments we cannot refund
- Payments older than 7 days from verification.
- Payments whose receipts we could not verify (these never activate; there is nothing to refund).
- Payments where the account has been suspended for terms-of-service violations.
6. Disputes & chargebacks
UPI and Zelle do not natively support chargebacks. If a payment was made in error or fraudulently, contact us first at support@menumate.lol — we will resolve it directly. Filing a bank dispute without contacting us first may result in account suspension.
7. Access after refund
Refunded accounts return to trial-expired state. Menu, QR code, and AI features stop working, but your data remains for 30 days in case you want to reactivate.
8. Provisional access
When you upload a receipt, MenuMate unlocks provisional access instantly so you're not blocked. If the receipt cannot be verified within 7 days, provisional access pauses automatically until verification completes.